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Retail Consulting
N2Tech provides people-centric consulting services that improve every aspect of retail operations.
The latest trends are constantly shifting, and no industry appreciates this more than retailers. To stay competitive, retailers must control costs, keep operations running efficiently and tap unmined areas of the business to unlock additional value.
N2Tech retail consulting services help create competitive advantage by aggressively managing costs within your supply chain, store operations, product merchandising and IT infrastructure. Through customised profitability improvement strategies and leading data analytics solutions, N2Tech arms you with the data and strategies to transform and optimise your existing business for a sustainable future.
MERCHANDISING AND ALLOCATION
Integrated Planning
N2Tech helps you move from siloed processes and applications to a single source of the truth and ensure your planning process is both accurate and aligned with your strategic goals.
Optimised Assortment
Our experts help you determine a more profitable depth and breadth of product to meet customer expectations.
Enhanced Allocation
We help you to effectively evaluate and improve your organisations business processes, while also connecting you with the latest in business intelligence technology to make more effective and agile allocation decisions
DATA & TECHNOLOGY SOLUTIONS
Retailers need to be powered by data and technology – N2Tech serves as this tool for clients across all retail segments to execute upon their digital journey. Combining a team of data scientists and technologists with industry experts positions our firm to respond to your most complex challenges and ensures its success.
Featured Services Include:
• Pricing and Promotion Technology Tools
• Identity and Access Management
• Data Engineering
• Predictive Modeling
• Stock Management
• Advance Analytics
• Artificial Intelligence
PROFITABILITY & MARGIN IMPROVEMENT
As individual segments of retailers continue to be challenged by changing market conditions, an emphasis on structured and organisational-wide initiatives to enhance profit and margin will be necessary. The N2Tech team of retail strategists brings differentiated market intelligence and supply market expertise to transform organisations, fund key priorities, and extract bottom-line value.
Featured Services Include:
• SG&A Cost Reduction
• Margin Improvement
• Real Estate Strategies
• Organizational Transformation
• Sustainability Solutions
Customer Experience
We conduct Customer Service and Experience Studies that catalogue the shopping experience your customer is actually experiencing today and compare the results to industry best-in-class. The customer journey study process gathers data on customers from the entry into your operation, while shopping, during service and through to exit. We note the service and experience triggers that yield optimal results for conversion, increased basket size, and higher sales.
Using these results, we can reallocate labor to maximise labor productivity and develop tailored employee training programs to coach on the best sales-driving behaviours. Understanding the customer experience is only half the story. Find out how team members are spending their time, how they’re interacting with customers and ways to improve both. Most importantly, learn how store team behaviours impact time in-store, conversion rates, and units per transaction.
In non-retail industries, we apply a similar technique that documents labor efforts to serve patients or perform tasks to make improvements in services industries, such as healthcare, or in non-customer facing industries such as manufacturing and distribution.